Terms of Purchase

General Provisions

These Terms of Purchase apply to all commodity purchase and transaction behaviors carried out on thepetlabco.it.com. All users who complete account registration, order payment and product purchase on the platform are deemed to have fully read, understood and recognized all clause contents, and voluntarily abide by all platform transaction rules. thepetlabco.it.com reserves the right to adjust and optimize the terms according to platform operation and market development.

Product & Pricing Specifications

All commodities sold on thepetlabco.it.com are professional pet oral care and nutritional health supplements, including dog dental powder, probiotic chews and allergy support products. All product pages display detailed ingredient introductions, functional efficacy descriptions, applicable groups and usage methods. All platform transactions are settled in unified USD, with long-term preferential activities of up to 70% off, and all preferential prices are subject to real-time website display.
All orders on the platform enjoy free worldwide shipping with no additional hidden fees or service charges. All product information, preferential rules and service commitments released by the platform are true, effective and consistent with actual service standards.

Order Transaction Rules

After users complete order payment successfully, thepetlabco.it.com will automatically confirm order information and start warehouse processing within 1 to 3 working days. Users must ensure that the reserved receiving information is accurate and complete to avoid logistics delay, package loss or delivery error caused by information errors. All global orders will be delivered within 6 to 12 working days after outbound.
Users shall conduct transactions in compliance with platform specifications, and shall not carry out malicious order brushing, fraudulent returns, illegal transactions and other improper behaviors that damage platform interests. The platform reserves the right to intercept and cancel all abnormal orders that violate transaction rules.

User Rights & Obligations

Users who complete purchases on thepetlabco.it.com are entitled to exclusive platform after-sales rights and interests including 60-day free return and 5-10 working days efficient refund processing. When applying for return services, users must strictly abide by platform return rules and ensure that returned products are unused, unopened and intact in packaging.
The platform shall strictly perform service obligations in accordance with the published Shipping Policy, Refund Policy and Customer Service Policy to fully protect the legitimate transaction rights and interests of all users.

 

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